Practice mail

Werkmail treats typical practice outbound as first-class kinds — not generic marketing.

Kinds and channels

Kind	Channel	Default tracking	Legal basis hint
`termin`	`termin`	off	contract
`recall`	`recall`	off	contract
`doi`	`newsletter`	off	consent
`newsletter`	`newsletter`	on	consent
`transactional`	`transactional`	off	contract
`quality`	`transactional`	off	contract

GET /api/practices/{id}/practice-semantics returns the same table plus default channel preferences.

Compliance check

POST /api/practices/{id}/practice-mail/check

{ "kind": "termin", "subject": "Ihre Terminbestätigung", "text": "…", "html": "…" }

Returns kind hints plus issues (error / warn / info). This is a vertical review on top of the inbox-risk score (POST …/send/score). Appointment mail must not mix discounts; recall stays clinical; DOI asks for confirmation.

Presets

POST /api/practices/{id}/presets/seed writes German starters (tracking off except newsletter). Re-run is safe.

Practice-management systems (PVS)

There is no vendor SDK. Connect the systems you already run:

ICS — pass calendar on send, or use Send → Integrations → Test Termin + ICS
Inbound send hook — POST /api/public/hooks/{id}/send with message_kind and X-Werkmail-Hook-Secret
Recipes — docs/integrations (n8n form → DOI, calendar → Termin, bounce → Slack)

That is the vertical moat: kinds + consent + presets + checks + hooks, not a locked-in PVS connector.